MM
Morris M

1 reviews | Active since Aug 2014

01 Dec 2016, 22:20

loyal customer treated like *******1

<p style="color: #555555;">I have been with outsourance for more than six year claim free , loyally paying my premiums 2700 + for all my insured items every month but today I got a shock of my life when they increased my premium by more 250 Rands for moving to a much safer place with 24 hour security how does that happen ????? I am paying more than when I was living in an unsecured place with no security place ???? I have paid premiums over 258000 Rands then the agent is not even ashamed to tell me I will get bonus of 10k . after paying 250k in premiums.</p> <p style="color: #555555;">As from today I am searching for a new insurance who values their loyal customers . </p> <p style="color: #555555;">people told me outsurance in ******* but today I learned my lesson .</p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply05 Dec 2016, 11:43
Official

Hi Morris,

It is concerning that our advisor did not discuss the reasons for the premium increase.

As discussed our client care manager has contacted you and discussed all the factors that determine our risk ratings.

We apologize for the inconvenience caused.

Regards,

Kelvin