Loyal client for 5 years but getting bad service

Being an outsurance client for 5 years claim free I must say the service I'm getting is dissatisfactory and upsetting. I requested a quotation on Monday the 18th December 2017 I was assisted by Lesego . During the quotation I mentioned that someone bumped into me but I couldn't remember when ,I said I think July and I asked if I could go through my emails to verify but she continued with the quotation . She gives me the price and I complain that it's too high , she then tells me that my current premiums will also increase because of the new information . I then questioned why they didn't increase when I contacted outsurance to inform them someone had bumped into me. She then puts me through to a senior advisor, Anjelicia . Anjelicia was very sweet and explained that even though it was a third party claim they have to note it as an incident. She asked me when the incident happened and gave me a chance of searching for the date unlike Lesego and I told her 27 November 2016 then She told me they would listen to the calls and find out why the incident wasn't recorded . The following day I spoke to Anjelicia who told me they have to record the incident and it will affect my premiums even though someone bumped into me and paid me out from their insurance. I wasn't happy about this because I have never had a personal claim from any insurance company, she said that's how insurance companies work . I then asked that it means we she be dishonest so as to keep our premiums low just because someone bumped into me and I didn't cause the accident my policy is being affect . She then put me through to another senior advisor Zaske. We went back and forth with the issue as to why should my insurance premiums increase because of someone who bumped into me and admitted to being at fault and paying me out. Zaske said she couldn't give me anymore discount and only managed to reduce the premium by just a R100 . She then suggested I contact the business side maybe they would give me a discount, which they did and I was happy , Neo Ngoma who assisted me was a darling. Tuesday the 19th December going through my policy I noticed that they loaded two incidents , I went through 4 advisors requesting the removal of the incident which is in correct of July 2017 . It's Thursday the 21st of December 2017 there are still two incidents on my policy, I need a new cover for my vehicle which I need to collect before 1:00 pm today 21 December 2017 but because my policy information hasn't been correct I cannot take out new insurance on the new car . Also The new premium which I got from Zaske seems not to have been updated though the policy documents have that premium and they have debited my account by R77.65 more. I'm not happy at all with outsurance and for a client who has never claimed from them for 5 years and has insured 3 vehicles I'd expect to get better treatment then this. And some of the advisors I dealt with were sarcastic saying they would explain in lay mans terms and one even said if she could give me more discount it means she should pay from her own pocket . Such unprofessionalism !!