NF
Nombulelo F

1 reviews | Active since May 2016

09 May 2017, 14:59

Low Levels of Integrity

<p>I am once again let down by Outsurance service. I have had challenges with them the 1st day I started claiming for the 1st time ever against my car insurance on the 8th February 2017. There is still yet another claim that was not returned to me and was told that aforementioned will be actioned.</p> <p>I was contacted by Gaenor Fortein regarding my oustanding refund on the 6th of April 2017 was informed that the funds will reflect in 48hours, to this day i.e. 34 days later NO FUNDS(R1 250.00) reflecting into my bank account. I have given feedback regarding this call about my dissatisfaction of Outsurance service of not keeping their word.</p> <p>I have had series of complaints with Outsurance regarding the claim experiences I went through, what a nightmare!!! Please see to it that you settle what is due to me. </p>

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Replies (1)
OUTsurance
OUTsurance's reply15 May 2017, 11:57
Official

Hi michelle1-bulie,

Thank you for bringing the matter to our attention. Zandile our client liaison manager contacted you to get the matter resolved. She confirmed with you that the payment will be done from our side as we don't want you to wait any longer for AVIS. The proof of payment was emailed to you. We will take this matter up with AVIS. We apologize for the delay.

Regards, Kelvin