BM
Benjamin M

1 reviews | Active since Aug 2015

08 Mar 2022, 15:38

Losses incurred due to premature findings on accident report by Outsurance

Good Day

OUTsurance ***

In the event of an insurance company prematurely declining a vehicle claim, and years later the State could not gather enough evidence as previously concluded by the insurance company for declining such a claim. What clause allows the consumer the right to reinstate the claim, if possible, for the losses incurred for this ordeal.

Regards

0
Replies (1)
OUTsurance
OUTsurance's reply09 Mar 2022, 09:01
Official
Good day Benjamin,

Thanks for your feedback.

In 2018 our claims management team discussed the claim rejection in detail with you.  We firmly believe that your claim is not valid in terms of our agreement with you. 

The Ombudsman for Short Term Insurance agreed with our decision. Our decision remains unchanged. 

Regards,
OUTsurance