1 reviews | Active since Mar 2009
Losing business seems to do nothing for your service levels
a) Instead of providing your customer with the ability to login to the website in an easy, fast and secure manner you opted to implement a 2 step process whereby I need to wait for your overloaded server to generate and send me an OTP EVERY SINGLE time I want to access the site. JOKE!
b) You do not understand that working from home does not mean using **** technology. The lines are so bad that it is difficult to make out what the person is trying to say and then you make it even worse by putting people on hold with toilet music playing and then transferring multiple times before doing absolutely nothing.
Why is it that companies like you will make it through this economic crisis while other hardworking honest people will land up on the streets? It seems unfair won't you agree?
You are right to want an informative, user-friendly website and we are very sorry that our website and processes are rigid. We agree that we should be as flexible and user-friendly as possible.
We are aware that communication with our clients often gets compromised due to the work at home project to comply with COVID19 regulations. Our IT team is constantly working on this to improve the call quality for a better experience.
Please accept our apologies for the poor experience and any inconvenience as a result.
We escalated your query to our Digital Technicians for urgent attention and assistance. They will contact you to address your concerns and assist accordingly.
Regards
OUTsurance
You are right to want an informative, user-friendly website and we are very sorry that our website and processes are rigid. We agree that we should be as flexible and user-friendly as possible.
We are aware that communication with our clients often gets compromised due to the work at home project to comply with COVID19 regulations. Our IT team is constantly working on this to improve the call quality for a better experience.
Please accept our apologies for the poor experience and any inconvenience as a result.
We escalated your query to our Digital Technicians for urgent attention and assistance. They will contact you to address your concerns and assist accordingly.
Regards
OUTsurance