Looking for something not to pay out clames

I have insured my business with Outsurance.

I engaged the services of a broker to ensure the comprehensive management of my insurance policies.

My primary concern was to ensure a smooth claims process, particularly in the event of damage to my machinery.

Regarding my initial claim for a business cellphone, I received no response. Consequently, I purchased a replacement phone while awaiting a resolution. To date, I have not received any communication regarding the claim, and it seems to have been disregarded.

The second claim, concerning a printer head, was resolved, and the payout was received within approximately two weeks.

The third claim, also for a printer head, presented significant challenges. The claim was initially rejected for nearly a month. After persistent efforts, including discussions with multiple individuals and repeated explanations, the claim was eventually approved.

Presently, I have another claim pending, which has been ongoing for about a month. Each time I inquire, new issues are raised. Initially, the excuses revolved around bearing failures, followed by claims of errors related to gears, then maintenance issues, and now, the age of the machinery is being cited.

I just gave up and cutt my losses and canceled the insurance

The day I joined they promised me if I take the electricity brackdown and mechanic brackdown with exstra cost we won't have any problems paying out a clame till the day you must calme then there is a 100 excuses Im verry unhappy with the service I received from them