LOL, "I'm sorry it's not the way we do business"

WTAF !!! Literally the worst service ever, LOL, "I'm sorry it's not the way we do business" is the response i get when I prove their mistake, except for it is the way they do business because everytime i deal with them they get everything wrong. As it stands, you loaded incorrect info and charged me incorrectly to your benefit. Listen to your recording, Fix your issues, then get somebody with some intelligence who is not going to just follow the script go "i'm sorry my good Sir" so that we can arrange the refund that is due.