Logged a contents claim with Outsurance on April 9th, 2025 and to date, I have yet to receive my replacement TV

Logged a contents claim with Outsurance on April 9th, 2025 and to date, I have yet to receive my replacement TV. I have had to initiate follow-ups from the very beginning with Hloniphile Magwaza who is the person my claims case is assigned to. Her attitude, lack of urgency and responsiveness towards my case is nothing short of annoying. She intentionally delays providing feedback while confidently affirming that this process IS taking unnecessarily long then proceeds to be unavailable whenever I call for a follow up. If this is not a blatant display of *"I will action this at MY earliest convenience"* then I don't know what is. To say that I'm annoyed by Outsurance is an understatement. They have lost a client in me shem.