Log complaints and i get no feedback .

In march 2017 a lady bumped me from behind as per process I contacted Outsurance and my vehicle went in for repair , upon inspection the repair was not to my liking the panel beater then had an outsurance assessor on site that approved a new bumper which was authorised by Zachariah to this day my bumper still has not been replaced as the authorisation was never loaded to the system , my panel beater has tried numerous times to contact Zachariah with no avail. I then stepped in and laid a complaint telephonically and online I spoke to a consultant who logged details on the system .... I thought oh finally getting some where . well...NO the consultant contacted the panel beater to sort the issue out during the conversation the telephone dropped and they did not even have the decency to call back. the panel beater has also tried to contact Zachariah who authorised my new bumper and never loaded it onto the system . This is appalling service and still don't have a bumper and it has been 5 months .