Lodging a claim for a leaking geyser

Justine at the call centre assisted me with lodging a claim for a leaking geyser. She was polite, very helpful and responded quickly in finding a potential plumber. It was good to have prompt help for this incident, which occurred over the long weekend. She followed up on the claim regularly, and went out of her way to provide information about a previous geyser insurance claim (to assist in determining the warranty status of the geyser). This information lead to me claiming against the manufacturer under the warranty, which avoided cost to me and to Outsurance. Well done!