Link still not received!!!

I took the challenge with Outsurance for the R400.00/ R800.00 cash back - should Outsurance not beat my current insurance premium they will pay me R400.00 or R800.00 . A sms was sent to 44495 OUT, and I received a call from an agent within one minute on the 13th November 2018. All relevant details was taken and when the quotation was given it was much higher than my current insurance. The agent mentioned that he will forward me a link to upload proof of my current insurance in order to grant the pay-out.After the call I received and sms with a OTP and stating that the link will be sent to me, I waited all of Tuesday (13 Nov 18) and thought the systems could just be slow, Wednesday 14th Novemeber I sms'd OUT again to 44495 to confirm if they had my correct email address however the when the agent called and I informed her that i did a quote already i just wanted to confirm if and when the link will be sent she responded by saying she will speak to her manager.. really? I just wanted to confirm if the 1st agent I spoke to on the 13 Nov took my email address correctly, anyway she said she would speak to her manager and call me back, no-one has called me and again today 15 Nov 18 I sms'd OUT again but have not received a call back. The strange thing is that the call was made from Outsurance within a minute of receiving my sms and when it’s time to claim the R400.00 /R800.00 no one can provide customer service. I would like a senior member of Outsurance to contact me in order to provide the corrective action that will be taken and honour the R400.00/ R800.00