LIES AND PRESSURE SELLING, NO ACTIVE LISTENING

In South Africa, the top-ranked vehicle insurance company is Auto&General. They have been recognised as the best auto insurance brand by Forbes. According to Business Tech, Auto&General was also awarded the "Best of the Best" in multiple categories by the Daily Sun Readers' Choice Awards. I was with Outsurance for 9 years yet you want to ridiculously overcharge me and not lower the excess. 9 other top vehicle insurance companies quoted me significantly lower but you were not interested at all and just carried on with your script. The sales agent promised to call me back half way through the call claiming he had system issues yet he never did. I had to chase him down. Then his manager insisted on spewing a long nonsense story sales script over a ****led phone line. They were not engaging at all, dismissive, and not what I am accustomed to of Outsurance. All I want is decent cover which you clearly don't want to offer. Why do you tell people you rank first when you rank 7th?