JC
Jamie-Lee Collinicos
1 reviews | Active since Nov 2014
10 May 2021, 15:24
Lie surance
Outsurance has no communication skills. They are quick to sell you something so that they benefit from you paying monthly - but as soon as you want to process a claim - they are unable to assist.
What makes it worse is their slogan is blatantly a lie. You dont always get something out - but they do.
Helpful (0)
Replies (9)0
Replies (9)
OUTsurance's replyOfficial
10 May 2021, 15:50Good day Jamie-Lee,
We acknowledge receipt of your complaint. We have requested a manager to look into the matter and call Jason with feedback.
We are sorry for the disappointment.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have requested a manager to look into the matter and call Jason with feedback.
We are sorry for the disappointment.
Regards,
OUTsurance
Best regards,
OUTsurance's reply10 May 2021, 15:50
Official
Good day Jamie-Lee,
We acknowledge receipt of your complaint. We have requested a manager to look into the matter and call Jason with feedback.
We are sorry for the disappointment.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have requested a manager to look into the matter and call Jason with feedback.
We are sorry for the disappointment.
Regards,
OUTsurance
Best regards,
JC
Jamie-Lee Collinicos's updateReviewer Update
10 May 2021, 16:25Cool my number is also ***.
JC
Jamie-Lee Collinicos's update10 May 2021, 16:25
Reviewer Update
Cool my number is also ***.
JC
Jamie-Lee Collinicos's updateReviewer Update
11 May 2021, 08:36Still no feedback?
JC
Jamie-Lee Collinicos's update11 May 2021, 08:36
Reviewer Update
Still no feedback?
JC
Jamie-Lee Collinicos's updateReviewer Update
11 May 2021, 10:13I will not be taking this review off - nothing was explained when taking out this insurance. That call back was honestly a waste of time - due to Outsurance being so unhelpful we are going to be looking into cancelling our insurance - as all you do is sell lies to keep your pocket full.
JC
Jamie-Lee Collinicos's update11 May 2021, 10:13
Reviewer Update
I will not be taking this review off - nothing was explained when taking out this insurance. That call back was honestly a waste of time - due to Outsurance being so unhelpful we are going to be looking into cancelling our insurance - as all you do is sell lies to keep your pocket full.
JC
Jamie-Lee Collinicos's updateReviewer Update
11 May 2021, 10:14Will also be advising all family members and friens to do the same.
JC
Jamie-Lee Collinicos's update11 May 2021, 10:14
Reviewer Update
Will also be advising all family members and friens to do the same.
OUTsurance's replyOfficial
12 May 2021, 14:02Good day Jamie-Lee,
Thank you for your feedback.
We will always ensure we do the right thing and we owe it to our clients to settle all valid claims.
Liesl our claims manager has contacted the policy holder to discuss the claim rejection in detail. The policy holder wanted to claim for his PlayStation which was accidentally damaged and in order to have accidental damage cover, you need to take out the optional cover. All calls are recorded, we offered the accidental damage cover to the policy holder, unfortunately he opted not to take out the optional cover.
Our decision to reject remains unchanged. We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your feedback.
We will always ensure we do the right thing and we owe it to our clients to settle all valid claims.
Liesl our claims manager has contacted the policy holder to discuss the claim rejection in detail. The policy holder wanted to claim for his PlayStation which was accidentally damaged and in order to have accidental damage cover, you need to take out the optional cover. All calls are recorded, we offered the accidental damage cover to the policy holder, unfortunately he opted not to take out the optional cover.
Our decision to reject remains unchanged. We are sorry for the disappointment.
Regards,
OUTsurance
Best regards,
OUTsurance's reply12 May 2021, 14:02
Official
Good day Jamie-Lee,
Thank you for your feedback.
We will always ensure we do the right thing and we owe it to our clients to settle all valid claims.
Liesl our claims manager has contacted the policy holder to discuss the claim rejection in detail. The policy holder wanted to claim for his PlayStation which was accidentally damaged and in order to have accidental damage cover, you need to take out the optional cover. All calls are recorded, we offered the accidental damage cover to the policy holder, unfortunately he opted not to take out the optional cover.
Our decision to reject remains unchanged. We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your feedback.
We will always ensure we do the right thing and we owe it to our clients to settle all valid claims.
Liesl our claims manager has contacted the policy holder to discuss the claim rejection in detail. The policy holder wanted to claim for his PlayStation which was accidentally damaged and in order to have accidental damage cover, you need to take out the optional cover. All calls are recorded, we offered the accidental damage cover to the policy holder, unfortunately he opted not to take out the optional cover.
Our decision to reject remains unchanged. We are sorry for the disappointment.
Regards,
OUTsurance
Best regards,
JC
Jamie-Lee Collinicos's updateReviewer Update
12 May 2021, 17:20Finally cancelled, was supposed to get another call back, which was never received. Outsurance is quick to make promises but when it's time to deliver, they are unable to. And can we mention that you could've also given me a discount of 20% on my installment but chose not to mention it to me. Only when I cancel you try to win us back by saying this 20 % discount has been noted on the system. But when I called a month ago regarding an increase they failed to mention this. So please don't say you try to do the right thing
JC
Jamie-Lee Collinicos's update12 May 2021, 17:20
Reviewer Update
Finally cancelled, was supposed to get another call back, which was never received. Outsurance is quick to make promises but when it's time to deliver, they are unable to. And can we mention that you could've also given me a discount of 20% on my installment but chose not to mention it to me. Only when I cancel you try to win us back by saying this 20 % discount has been noted on the system. But when I called a month ago regarding an increase they failed to mention this. So please don't say you try to do the right thing
JC
Jamie-Lee Collinicos's updateReviewer Update
12 May 2021, 17:21And you are quick to say you have a recording but you are never able to play it for my husband.
JC
Jamie-Lee Collinicos's update12 May 2021, 17:21
Reviewer Update
And you are quick to say you have a recording but you are never able to play it for my husband.
OUTsurance's replyOfficial
13 May 2021, 16:35Good day Jamie-Lee
Liesl the claims manager has made arrangements for the call recording to be sent to you.
Regards,
OUTsurance
Liesl the claims manager has made arrangements for the call recording to be sent to you.
Regards,
OUTsurance
Best regards,
OUTsurance's reply13 May 2021, 16:35
Official
Good day Jamie-Lee
Liesl the claims manager has made arrangements for the call recording to be sent to you.
Regards,
OUTsurance
Liesl the claims manager has made arrangements for the call recording to be sent to you.
Regards,
OUTsurance
Best regards,