License disc renewal ****!!!!!!!!
Did my license disc renewal through outsurance which uses another company to do it. According to them it takes 10 business days. It's been 15 business days (over 3weeks) and I am getting ZERO response from either outsurance or the company they use. I've paid them R1200 to renew my license disc for me and I'm afraid now that I've lost that money. Outsurance takes ZERO responsibility and just tells you to contact the IOX FLEET SERVICES company, whom also doesn't give any feedback whatsoever. Its been almost 3 weeks now that I've been contacting both outsurance and iox fleet services and absolutely nobody can tell me anything regarding the renewal of my disc.
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OUTsurance's replyOfficial
19 Aug 2022, 11:42Good day Alicia,
The delay you described is certainly worrying.
Further to our private response, we escalated the matter to our app team.
Jayj from our app team has been unsuccessful in his attempts to contact you. Jayj sent you an email advising you that he contacted the IOX Fleet ( service provider who handles the licence renewals ) to understand why there has been a delay. Jayj has given you a time period of when you can expect your licence to be delivered to you.
We do apologise for the delay and the frustration caused as a result.
Regards,
OUTsurance
The delay you described is certainly worrying.
Further to our private response, we escalated the matter to our app team.
Jayj from our app team has been unsuccessful in his attempts to contact you. Jayj sent you an email advising you that he contacted the IOX Fleet ( service provider who handles the licence renewals ) to understand why there has been a delay. Jayj has given you a time period of when you can expect your licence to be delivered to you.
We do apologise for the delay and the frustration caused as a result.
Regards,
OUTsurance
OUTsurance's reply19 Aug 2022, 11:42
Official
Good day Alicia,
The delay you described is certainly worrying.
Further to our private response, we escalated the matter to our app team.
Jayj from our app team has been unsuccessful in his attempts to contact you. Jayj sent you an email advising you that he contacted the IOX Fleet ( service provider who handles the licence renewals ) to understand why there has been a delay. Jayj has given you a time period of when you can expect your licence to be delivered to you.
We do apologise for the delay and the frustration caused as a result.
Regards,
OUTsurance
The delay you described is certainly worrying.
Further to our private response, we escalated the matter to our app team.
Jayj from our app team has been unsuccessful in his attempts to contact you. Jayj sent you an email advising you that he contacted the IOX Fleet ( service provider who handles the licence renewals ) to understand why there has been a delay. Jayj has given you a time period of when you can expect your licence to be delivered to you.
We do apologise for the delay and the frustration caused as a result.
Regards,
OUTsurance