VN
Valerie N
1 reviews | Active since Mar 2013
18 May 2019, 16:52
*****
I received an SMS regarding my banking details that were incorrect. I spoke to 2 consultants who were actually very unhelpful not sure why the call was taken. They assured me that someone will contact me by end of business and according to Faith the second consultant it was at 17:00. At 16:42 I decided to call outsurance seeing that no one called me back, I was told they closed at 13:00. What pathetic service. Not sure why the actually added the call centre number.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
20 May 2019, 08:37Good day Valerie,
We acknowledge receipt of your complaint. Concerned that you were not given feedback. We have requested a manager to call you with feedback.
Sorry for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Concerned that you were not given feedback. We have requested a manager to call you with feedback.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply20 May 2019, 08:37
Official
Good day Valerie,
We acknowledge receipt of your complaint. Concerned that you were not given feedback. We have requested a manager to call you with feedback.
Sorry for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Concerned that you were not given feedback. We have requested a manager to call you with feedback.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
22 May 2019, 12:15Good day ind22,
What you described is unacceptable and we will not tolerate poor service delivery.
Charmandri our client services manager apologised for the poor service experience. She informed you what had transpired and assured you that the matter was resolved.
Regards,
OUTsurance
What you described is unacceptable and we will not tolerate poor service delivery.
Charmandri our client services manager apologised for the poor service experience. She informed you what had transpired and assured you that the matter was resolved.
Regards,
OUTsurance
Best regards,
OUTsurance's reply22 May 2019, 12:15
Official
Good day ind22,
What you described is unacceptable and we will not tolerate poor service delivery.
Charmandri our client services manager apologised for the poor service experience. She informed you what had transpired and assured you that the matter was resolved.
Regards,
OUTsurance
What you described is unacceptable and we will not tolerate poor service delivery.
Charmandri our client services manager apologised for the poor service experience. She informed you what had transpired and assured you that the matter was resolved.
Regards,
OUTsurance
Best regards,