<p>According to Ousurance, they pay you 10% of your premiums back after 3 years:</p> <p>"After three consecutive claim-free years, OUTsurance pays 10% of your paid insurance premiums back in cash!"</p> <p>Mine was supposed to be paid out end of March 2017 and I counted on this payment! It is June already. Week after week I called, and everytime I talk to another person, who puts me though to someone else, to someone else, to someone else.... "Oh yes you will get it this week" "The payment is made, it will take about 5 days" "You were supposed to get it already but the system is still processing the payment" And the list goes on. </p> <p>I stopped calling. I realised it IS NOT going to happen. I realised they are *****. I realised that each employee has a different story. and no one has a clue what they are talking about. Its like talking to robots.</p> <p>I am so disappointed!! I hate bad service, over promising and under delivering. I wonder if the insured amount will even be paid out if the time comes?</p> <p>Will definitely move my insurance to a new company, even if the premium is higher. </p>
Hi denise-combrinck,
I have been unsuccessful in my attempt to contact you. This matter will be escalated to a client services manager.
Regards, Kelvin
Best regards,
Hi denise-combrinck,
I have been unsuccessful in my attempt to contact you. This matter will be escalated to a client services manager.
Regards, Kelvin
Best regards,
Dear Outsurance,
What a misunderstanding. It seems as if the money was paid out into my account as promised without me realising it. It was used before I even saw the payment in my account. I feel like a fool and sincerely want to apologise about my terrible review. It is a huge mistake on my side!! Unfortunately a review can't be changed, but i hope this reply states my sincere apology. I feel so bad!
Dear Outsurance,
What a misunderstanding. It seems as if the money was paid out into my account as promised without me realising it. It was used before I even saw the payment in my account. I feel like a fool and sincerely want to apologise about my terrible review. It is a huge mistake on my side!! Unfortunately a review can't be changed, but i hope this reply states my sincere apology. I feel so bad!
Hi denise-combrinck,
No problem at all. Thank you for changing your review to a compliment.
Regards, Kelvin
Best regards,
Hi denise-combrinck,
No problem at all. Thank you for changing your review to a compliment.
Regards, Kelvin
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.