liability claims treated like ****

on the 2 May 2018 an outsurance client bumped into my car, i than submitted a liability claim on the 5 July 2018, claim number ********** 92, claim is being dealt with by Anina Williams. i submitted all required documents, she cam back to me a week later saying that their panelbeater and assessors came to a conclusion that my vehicle will cost R3600 to fix and not my quote of R9000 that i submitted from a reputable panel beater as part of required documents. i than requested Anina to send me the quote from their panel beater as it does not make sense that they replace and fix my car for R3600 unless they using cheap quality parts and am not accepting that, i requested the quote on the 9th of July, till today i have not recieved the quote, how does their panel beater quote my car without seeing the car but by just looking at pictures? that is not quality assessing at all. Anina was to send to me the settlement letter and quote but cannot send as their client that inconvinienced me is in hospital and cant get hold of her, and nothing can happen without her giving an instruction, what instruction must she give, she is the one that submitted this claim before i even called to claim, what further instruction must she give? Outsurance only makes payments on Mondays, which is another long process, now they waiting to get hold of the client, Mondays are passing and i am waiting for payment to fix my car but it will not happen because their client is in hospital, that should not be my problem, please sort out this and i want that quote as it is non sense that metallic paint and replacement of back bumper of a double cab can cost R3600. Outsurance please put me back in the same situation my car was in before your client bumped me. i am not happy at all, this is a mess .