Let down by Outsurance

I have been with outsurance for many years, and have always received incredible service from them. Unfortunately this time they have left me down. I was broken into on the 22nd of December and duly submitted the claim for building repairs to be done on the broken window frame and burglar proofing. Understanding the time of year I naturally understood that things would only happen in the new year when building contractors were back. Little did I know I would be waiting 2 months and no repairs having been done. For 2 months my security has been compromised.