DS
Duane S
1 reviews | Active since Nov 2016
13 Nov 2024, 18:02
Leopard does not change its colours.
Been with Outsurance Out and About for a year. Phone to change address which is 100 kilometers away and they increased my premiums by R600 on R1266. The same thing happened when I was a member many years ago.
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Replies (5)
OUTsurance's replyOfficial
13 Nov 2024, 18:30Good day, We acknowledge receipt of your review. A manager will call you with feedback. We do apologize for your experience. Regards,The OUTsurance Team
Best regards,
OUTsurance's reply13 Nov 2024, 18:30
Official
Good day, We acknowledge receipt of your review. A manager will call you with feedback. We do apologize for your experience. Regards,The OUTsurance Team
Best regards,
DS
Duane S's updateReviewer Update
14 Nov 2024, 08:14Got a call from them this morning. Firstly they tried to give some concocted story that I requested a change hence the 50% increase. Spoke to another insurance company and they said that the address change would be R100 if at all as it is still in the same area. About 8%.
DS
Duane S's update14 Nov 2024, 08:14
Reviewer Update
Got a call from them this morning. Firstly they tried to give some concocted story that I requested a change hence the 50% increase. Spoke to another insurance company and they said that the address change would be R100 if at all as it is still in the same area. About 8%.
OUTsurance's replyOfficial
14 Nov 2024, 08:20Hello Duane
Our client care manager contacted you to discuss the increase, which we know is unfortunate.
You however stated you do not wish to discuss the matter.
We are sorry you feel as if we acted unfairly but do respect your wish not to have a discussion about this.
Regards
The OUTsurance Team
Our client care manager contacted you to discuss the increase, which we know is unfortunate.
You however stated you do not wish to discuss the matter.
We are sorry you feel as if we acted unfairly but do respect your wish not to have a discussion about this.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply14 Nov 2024, 08:20
Official
Hello Duane
Our client care manager contacted you to discuss the increase, which we know is unfortunate.
You however stated you do not wish to discuss the matter.
We are sorry you feel as if we acted unfairly but do respect your wish not to have a discussion about this.
Regards
The OUTsurance Team
Our client care manager contacted you to discuss the increase, which we know is unfortunate.
You however stated you do not wish to discuss the matter.
We are sorry you feel as if we acted unfairly but do respect your wish not to have a discussion about this.
Regards
The OUTsurance Team
Best regards,
DS
Duane S's updateReviewer Update
14 Nov 2024, 15:07Even your call center cant believe the increase. Be that as it may I have just cancelled the policy effective 30/11/2024.
DS
Duane S's update14 Nov 2024, 15:07
Reviewer Update
Even your call center cant believe the increase. Be that as it may I have just cancelled the policy effective 30/11/2024.
DS
Duane S's updateReviewer Update
23 Jan 2025, 06:45Beware, outsurance rips off pensioners.
DS
Duane S's update23 Jan 2025, 06:45
Reviewer Update
Beware, outsurance rips off pensioners.