1 reviews | Active since Aug 2016
Legal insurance day light *******
<p>After paying over R900 for 3 years on comprehensive and - plus adcover insurance of over a R100 pm for short falls, plus car installments im left without a car!</p> <p> </p> <p>I was involved in a car accident whereby an idiot smashed into me from behind. I then took the car to the Outsurance accessors and i was shocked to hear that the car will be written off and the amount to fix the car was too costly according to them.</p> <p> </p> <p>The vehicle is still in a very good running brand new condition with 35000 km's on the clock. According to my observations there is no structual damage.The engine is still function like the day it was brand new ,with the only damage to to the rear. (Please photo attached)</p> <p> A decision at Otsurance was taken to deprive me of a car by writting it off and leaving me stranded. I had a hip operation and im unable to make use of public transpotation therefore I begged Outsurance on 2 occasions to buy the car from the salvage company but they insisted on confiscate the vehicle and and advised me to go the to the auction and put a bid.Sadly i would also not get first prefrence to buy the vehicle buy putting in a first bid as the bid will be open to the public. I am shocked and destitute to learn after paying thousands of rands to insurances and car installments that it was for interest of Outsurance and the bank only and not to protect me as a consumer as well.</p> <p>Surely Outsurance will claim from the guilty party's insurance and wont loose a dime or incur any cost in this claim. They will also be making a fast buck after auctioning the vehicle and pocketing that money from the sale of the vehicle as well.</p> <p>So much for paying my insurances and car instalments on a regular basis without skipping payment for 3 years I'm left without a car!</p> <p>I always thought by regulary paying insurances it was to protect me , Outsurance's and the bank's interest, but i was sadly dissapointed and disguisted to find out that i was only doing it to protect their interest even though i dont bear the bear risk which boils down to day light ******* between consumers and client. </p> <p>In this particular claim i am not the guilty party for them to punish me by leaving me stranded, dispossesed and pennyless with a certain amount of compensation at least for being such a good client!</p> <p> </p> <p>For me this is the final straw and i prefer not to do future business with Outsurance.</p> <p> </p>
We could have done so much better by explaining the process and procedures to follow better!
Please accept our sincere apologies for the concern you were left with.
Our claims manager, Paul contacted you and provided you with proper feedback on the process as well as additional covers available.
The claims is being finalised now and we thank you for your understanding.
Regards
Dinky
We could have done so much better by explaining the process and procedures to follow better!
Please accept our sincere apologies for the concern you were left with.
Our claims manager, Paul contacted you and provided you with proper feedback on the process as well as additional covers available.
The claims is being finalised now and we thank you for your understanding.
Regards
Dinky
