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natascha.jvs natascha.jvs
1 reviews | Active since Mar 2017
08 May 2025, 09:25
Legal department
The OUTsurance legal department has been extremely unhelpful. I’ve had to call multiple times to get any feedback on a third-party claim, but I’m always told to leave a message for the representative handling my case—who never returns my calls. It appears that the only way to get any real assistance is by posting a review on Hellopeter.
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OUTsurance's replyOfficial
14 May 2025, 14:53Good day Natascha,
Thank you for bringing this to our attention.
Our legal manager, Thabang, contacted you to address your concerns and he discussed the recovery process in detail with you. We will always try our utmost best to do a full recovery of your excess as well as our claim costs however a recovery can't be guaranteed. The lack of feedback will be addressed.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
Thank you for bringing this to our attention.
Our legal manager, Thabang, contacted you to address your concerns and he discussed the recovery process in detail with you. We will always try our utmost best to do a full recovery of your excess as well as our claim costs however a recovery can't be guaranteed. The lack of feedback will be addressed.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
OUTsurance's reply14 May 2025, 14:53
Official
Good day Natascha,
Thank you for bringing this to our attention.
Our legal manager, Thabang, contacted you to address your concerns and he discussed the recovery process in detail with you. We will always try our utmost best to do a full recovery of your excess as well as our claim costs however a recovery can't be guaranteed. The lack of feedback will be addressed.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
Thank you for bringing this to our attention.
Our legal manager, Thabang, contacted you to address your concerns and he discussed the recovery process in detail with you. We will always try our utmost best to do a full recovery of your excess as well as our claim costs however a recovery can't be guaranteed. The lack of feedback will be addressed.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team