Legal department delays

A driver drove into my car in a parking lot while I was in the store. The driver fled the scene (hit and run).

I initiated a claim and I have since provided OUTsurance with the driver's number plate on 9 November 2023. The SAPS advised my insurance should find the driver, as my insurance should have the resources.

I have been promised that the OUTsurance legal department will contact me regarding recovering the excess from the driver.

I have not heard a word from the legal department. Please ask them to contact me. This long wait is ridiculous.