Left me uninsured

<p>About a month ago I called Outsurance to add a new vehicle I had purchased and remove the trade-in from my policy. I assumed they got it right but after checking the paperwork a few weeks later I discovered they removed not only the vehicle I traded-in but another one of my vehicles of the same make. </p> <p> </p> <p>I spoke to a supervisor because Outsurance managers are protected more than the endangered Cross River Gorilla but all he could say was that they had to check their recordings to make sure I did not ask them to remove my vehicle. I told the supervisor that I had not removed the vehicle and that he had to put the vehicle back on my policy immediately. The supervisor used what the call “World-Class Service” and offered to add the vehicle they removed, back onto my policy at what they call “true value for money” a slight increase, more than double the original premium. I told the supervisor this was unacceptable and that I would be cancelling all policies. Shortly after emailing Outsurance a letter cancelling all my policies I get a call back from a supervisor telling me the Outsurance system accidentally or in error removed my vehicle from my policy. That is one very intelligent but naughty system you have there Outsurance. </p> <p> <br />Outsurance I assume your decision making system has failed to read my cancellation letter which was emailed to you on the 12th September 2016. My letter very specifically requested cancellation take effect from midnight on the 30th September 2016 and confirmation of the cancellation. You or your system cancelled all my policies on the 13th September 2016 and in “world-class service” never confirmed my cancellation. Lets hope nothing gets ****** or damaged because as far as I am concerned I am still covered but Outsurance till midnight 30 September 2016.</p>