LM
Leah M
1 reviews | Active since Jan 2024
20 Aug 2026, 09:53
Lefe cover
I have a life cover with the company and today I woke up with an email that it’s canceled simply because I could not pay the past 2 months, no engagement with me whatsoever have been the client for 8 years now
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Replies (2)
OUTsurance's replyOfficial
20 Aug 2026, 11:21Good day Leah,
Thank you for bringing this to our attention. We understand how upsetting it must have been to receive an email advising that your life cover had been cancelled, particularly after being a valued client for the past eight years.
Please note that premiums need to be kept up to date to maintain cover. Our records show that SMSs were sent to you informing you of the missed premiums and multiple debit attempts.
Our client care manager will contact you to address your conc erns.
Regards,
The OUTsurance Team
Thank you for bringing this to our attention. We understand how upsetting it must have been to receive an email advising that your life cover had been cancelled, particularly after being a valued client for the past eight years.
Please note that premiums need to be kept up to date to maintain cover. Our records show that SMSs were sent to you informing you of the missed premiums and multiple debit attempts.
Our client care manager will contact you to address your conc erns.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply20 Aug 2026, 11:21
Official
Good day Leah,
Thank you for bringing this to our attention. We understand how upsetting it must have been to receive an email advising that your life cover had been cancelled, particularly after being a valued client for the past eight years.
Please note that premiums need to be kept up to date to maintain cover. Our records show that SMSs were sent to you informing you of the missed premiums and multiple debit attempts.
Our client care manager will contact you to address your conc erns.
Regards,
The OUTsurance Team
Thank you for bringing this to our attention. We understand how upsetting it must have been to receive an email advising that your life cover had been cancelled, particularly after being a valued client for the past eight years.
Please note that premiums need to be kept up to date to maintain cover. Our records show that SMSs were sent to you informing you of the missed premiums and multiple debit attempts.
Our client care manager will contact you to address your conc erns.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
20 Aug 2026, 16:50Good day Leah,
Our client care manager Nasar contacted you and assisted in reinstating your policy.
Kind regards,
The OUTsurance Team
Our client care manager Nasar contacted you and assisted in reinstating your policy.
Kind regards,
The OUTsurance Team
Best regards,
OUTsurance's reply20 Aug 2026, 16:50
Official
Good day Leah,
Our client care manager Nasar contacted you and assisted in reinstating your policy.
Kind regards,
The OUTsurance Team
Our client care manager Nasar contacted you and assisted in reinstating your policy.
Kind regards,
The OUTsurance Team
Best regards,