1 reviews | Active since May 2017

11 May 2017, 14:05

Leaking Gyser

<p>It is so sad that i find my issue not resolved and have to go such length just to sort it out.</p> <p> </p> <p>I had an issue with aleaking gyser and filed a claim with outsurance after i noticed that my ceiling on the passage was getting wet.</p> <p>One of their registered company came out to fix only to find that 1 nut was loose and that was replaced.</p> <p>Less than 5 minutes it took.</p> <p>Now few days later i realised that my ceiling in the tiolet was broken and rememebred that the only person that went into my trap door was the person who came to fix my gyser. Funny that the broken ceiling is right under the gyser.</p> <p> </p> <p>I then called outsurance requesting the same company to come out and fix my ceiling..Well Outsurance called a different company to come out and had to pay excess.</p> <p>Tried getting hold of outsurance and was told my claim was with another department and i requested them to call me back and to this day i am still waiting.</p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply15 May 2017, 13:16
Official

Hi bhaze-moutlana,

Thank you for bringing the matter to our attention. Gaenor from our client liaison department contacted you to get the matter resolved. She informed you that the matter will be taken up with our service provider as we need to establish the actual cause of the damage. You also requested that the policy needs to be cancelled. She has subsequently sent a request for the policy to be cancelled.

Regards, Kelvin