Lacking IT s****s

<p>We were involved in an accident at a car park in which a parked vehicle reversed into my husband's car, then blamed him for the accident. We obtained the CCTV footage of this accident, and were given the programme necessary to open the video on a disk. On request by Brenda, we sent the video as well as the programme to her via Dropbox, the method she preferred. It has now been three weeks and she still hasn't "been able to" open the video, despite apparently multiple attempts of assistance by the Outsurance IT team. What's it gonna take? It all worked fine on our home laptop - within 30 second. How many more weeks is it going to take the IT team to manage? Please call me so I can provide some basic computer training for the guys. </p>