Lack of service and respect

I have been in contact with Renita since last year November regarding my claim. I was assisted for the past 3 months. In January when she called me for January pay out. I asked her what will happen if im still not employed by February. as my policy states im entitled to payment for a maximum of 6 months during the life of the policy. I was informed that I need to call back to claim for the other 3 months. I emailed her on the 09th of this month and she did not respond. a few days later I contacted the customer service, explained my query and I was put through to credit life. the lady that I spoke to, promised to get Renita to call me back and she didn't. She then sent an email a few days later stating that she escalated the query to her manager 11/02/2015. On the 20th of this month I phoned her again and she said my claim was not approved. I then asked her why because they are now in breach of contract. she then said she will liaise with her manager and call me back. I asked her do I have to wait another week, she promised to call me a few minutes later and she didn't. I'm so disappointed in the service received from outsurance. can someone sort this out please ASAP