Lack of service.

Hi. Last year I was involved in an motor vehicle accident and was dealing with a lady from Outsurance. Her name was Donelle le Roux but unfortunately she has emigrated. The service that was received from her was fa nominal.

Due to Donelle's fa nominal service, my claim was paid out with in 10 working days.

Due to the nature off the accident, legal implications was involved hence the hole process being dragged on the finalisation of this hole episode. I dealt with a lady by the name of Charity Mazibuko who informed me that the process could take a while, but she would keep me posted on what is happening. Well as it may be, I have no idea what is happening. I have to do follow up's!!!!

Lawyers are involved between Outsurance and the 3rd party involved who works / worked for Net 1 Financial services.

I await your reply.

Thank you