VS
Vaughn S
1 reviews | Active since Jul 2018
04 Mar 2026, 08:37
Lack of service
Gave a month's notice of cancellation in writing of my short term policy. Spoke with an agent around 12:25 on Monday, who acknowledged cancellation. In my letter i requested written return confirmation that cancellation will be effected as I requested. Agent confirmed, that she will do such. Well it is now Wednesday and still nothing. Just another reason why I cancelled in the first place. Lack of service.
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OUTsurance's replyOfficial
11 Mar 2026, 10:09Hello Vaughn
Following our initial reply to you, we received feedback from our client care manager, confirming you were contacted and assisted with the confirmation letter.
We again apologise for our advisor's oversight which we have addressed.
Regards
The OUTsurance Team
Following our initial reply to you, we received feedback from our client care manager, confirming you were contacted and assisted with the confirmation letter.
We again apologise for our advisor's oversight which we have addressed.
Regards
The OUTsurance Team
OUTsurance's reply11 Mar 2026, 10:09
Official
Hello Vaughn
Following our initial reply to you, we received feedback from our client care manager, confirming you were contacted and assisted with the confirmation letter.
We again apologise for our advisor's oversight which we have addressed.
Regards
The OUTsurance Team
Following our initial reply to you, we received feedback from our client care manager, confirming you were contacted and assisted with the confirmation letter.
We again apologise for our advisor's oversight which we have addressed.
Regards
The OUTsurance Team