Lack of response to a complaint - inefficiency

Sometime in septmeber I clled Outsurance objecting to their premium review on my policy. They were supposed to reimburse me that same month. That did not happen. October they continued with the unadjusted amount and finally this month they deducted a debit order twice instead of once. They now have almost R3k plus of my money.

I am not able to oay my other creditors. I wrote an email though every channel I know. No response. Imagine what this is foing to do to my credit profile whem I cant pay mu kyher accounts. I am iutside the c****ry and in isolation. I camnkt even cross the bkrder and my bank want me to be physixally there to return the debit orders.

I am so dissapointed with their level of service. I have been with them since 2013 and I want to move just because they take time to address queries