Lack of Response re. Rerate Notifictaions

I have now lodged TWO queries w.r.t to the rerate letter received from Outsurance (*** and ***4).<br> My query was simple: why was my property value and household contents amounts (and subsequently my monthly premium) increased without prior notification? The value of my property and household contents has NOT increased!<br> Both times the query was lodged, I received a brochure from Outsurance about why they're a \\better\service provider. THIS DOES NOT ANSWER MY QUERY!!!<br> Why is Outsurance ignoring my request for an answer??? I have requested a direct answer and I still receive NO RESPONSE from Outsurance.<br> I WILL NOT PAY THE INCREASED PREMIUM WITHOUT A VALID ANSWER FROM OUTSURANCE!!! OUTSURANCE HAVE NOT QUALIFIED THE PROPERTY VALUE INCREASE! OUTSURANCE ARE NOT AUTHORISED TO VALUATE MY HOUSE WITHOUT MY CONSENT!!! OUTSURANCE HAVE NOT RECEIVED A REQUEST FROM MYSELF TO INCREASE THE HOUSEHOLD CONTENTS AMOUNT!!!<br> I DO NOT AGREE TO THE INCREASE OF THE PROPERTY VALUE AND THE CONTENTS!!!<br> This is now the THIRD time that I have laid a complaint about Outsurance's services! I am appalled by the shocking treatment that I keep on receiving\"\"\""