Lack of response/feedback and breache of contract

I took vehicle insurance with Outsurance on the 17th July 2015, where we agreed that I would be covered as from the 1st August 2015. I then cancelled my previous vehicle insurance with Iwyze on the 22 July 2015.<br> I was then involved in a car accident on the 7th of August 2015 at the Mokgopong R101 road, where Outsurance did not want to tow the car claiming that I was not covered, they eventually agreed to tow it. They claim that I am not covered and that is impossible as I even confirmed the sales person and he confirmed that I am covered immediately after we conclude our call. Since then I've been given the run round with the matter not being dealt with at all, I've been waiting to the recording of the sales call from the 12th of August 2015 still nothing has happened. I have been calling them trying to get some sort of feedback, I'm told we will get back to you and they don't. I've been extremely inconvenienced without any assistance from Outsurance, because they should have given me a courtesy car that has not happened. The matter is not being finalised. I don't even know where or how my car as it was towed to a company in Naboomspruit. Please assist:(