DG
Denver G
1 reviews | Active since Apr 2019
30 Mar 2020, 13:42
Lack of Help to reduce premium!!
So we received a email stating that our insurance premium will be increased in MAY 2020,after 15 years with dial direct we switched to outsurance was happy for a year and this came up and i called in today spoke to Michelle and she told me there is nothing she can do to adjust and so i told her if that is the case we have to look for another insurance she as not helpful in making us stay so much for the best insurance in the country???
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Replies (2)DG
Denver G's updateReviewer Update
30 Mar 2020, 17:45Thank you i will be waiting for his call.
DG
Denver G's update30 Mar 2020, 17:45
Reviewer Update
Thank you i will be waiting for his call.
OUTsurance's replyOfficial
31 Mar 2020, 14:16Hi Denver
Following your recent interaction with us, we acknowledged your complaint and escalated the matter to our Facility Review Managers for assistance.
As explained, annually we review premiums in line with inflation and your policy has reached its anniversary. This is why the premium was advised to increase. Mandi called to address your concerns and explain why we are unable to reduce your premiums further.
We are not insensitive to the impact this has and completely understand how you feel. Thanks for taking our call to address your concerns.
Regards
OUTsurance.
Following your recent interaction with us, we acknowledged your complaint and escalated the matter to our Facility Review Managers for assistance.
As explained, annually we review premiums in line with inflation and your policy has reached its anniversary. This is why the premium was advised to increase. Mandi called to address your concerns and explain why we are unable to reduce your premiums further.
We are not insensitive to the impact this has and completely understand how you feel. Thanks for taking our call to address your concerns.
Regards
OUTsurance.
OUTsurance's reply31 Mar 2020, 14:16
Official
Hi Denver
Following your recent interaction with us, we acknowledged your complaint and escalated the matter to our Facility Review Managers for assistance.
As explained, annually we review premiums in line with inflation and your policy has reached its anniversary. This is why the premium was advised to increase. Mandi called to address your concerns and explain why we are unable to reduce your premiums further.
We are not insensitive to the impact this has and completely understand how you feel. Thanks for taking our call to address your concerns.
Regards
OUTsurance.
Following your recent interaction with us, we acknowledged your complaint and escalated the matter to our Facility Review Managers for assistance.
As explained, annually we review premiums in line with inflation and your policy has reached its anniversary. This is why the premium was advised to increase. Mandi called to address your concerns and explain why we are unable to reduce your premiums further.
We are not insensitive to the impact this has and completely understand how you feel. Thanks for taking our call to address your concerns.
Regards
OUTsurance.