Lack of feedback from November 2017

Hi all

I submitted a claim with Outsurance towards the end of November 2017 for damages caused to my home and a leaking roof. Damages and roof leak was caused by the rainstorms that we experienced in that time.

I have called Outsurance numerous times already requesting to speak to a manager, to date I have not spoken with any manager who has made themselves available for me to discuss my problem. I have spoken to Charl among others, and my last conversation I had with Outsurance was with Yolandie, I called on Wednesday 10 January 2018 and still haven't received any feedback from Outsurance side. Outsurance appoints contractors that are *********** to do their job as well. I am very disappointed in the current service they are providing.

I have been a client with Outsurance for more than 10 years and this is the service I am receiving, it is unacceptable.

Regards JJ van der Westhuizen **********