Lack of Customer Service

<p>On Saturday 17/12/2016 I contacted Outsurance regarding the theft of my car-key & immobilizer plus some cash from my office (culprit umknown to date). I wanted to report the incident and lodge a claim. At 1st attempt (CCC) my call was "cut off". With the 2nd attempt I was informed that the call had to be handled by the "vehicle accident" claims department. The call was transferred and I was informed that a CCC assistant would call me back. Due to zero response I again contacted the Outsurance CCC and was informed once again that an assistant from the "vehicle accident" claims department would contact me in a "short while". I received a call later during the day from a person calling from 012- ********** enquiring about my call and if I had received any "call-back" from the relevant department yet; to which I rep**** in the "negative". The person couldn't believe this and assured me that he would again request that the "vehicle accident claims department" contact me urgently. That was teh last I heard from Outsurance right up to date. <br />I am absolutely disgusted about the "quality" of the service I received and am more than ever convinced that Outsurance for whatever reason do not regard their customers as the "lifeline" of their business. <br />I don't know if I should anticipate a call from "someone" at Outsurance at "some or other stage" and / or if I should "waste my time" and try and contact "someone" at Outsurance again in the hope that my call will actually be attended to with the urgency the matter deserves?! <br />Monthly debit order payments are deducted right on time, however, when you require Outsurance to attend to a claim, they apparently "couldn't be bothered" . What a sorry state of affairs and "poor excuse" for NOT rendering the customer service we as their "source of income" rightfully deserve!</p>