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Shashi S
1 reviews | Active since Jul 2011
02 Sept 2025, 10:50
Lack of communication from Claims Team
I had an unfortunate incident where I need to claim from insurance. I took the vehicle to the assessment center. They gave a value of R 20k. I wanted the vehicle done by a certain panel beater, but outsurance said that they were not on their panel. I found a panel beater that is on the panel and received a quote which is realistically three times the price of their original assessment. I have been continuously calling outsurance to try and get the claim approved - and they keep saying that the claims person handing my claim isn't available. I leave messages and nobody gets back to me. Ridiculous service!!!!
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Shashi S's updateReviewer Update
03 Sept 2025, 10:35I had a call from a very pleasant manager who said that everything will be sorted out. When I called the Panel beater, they said that Outsurance has not authorized the new door as yet and has authorized a second hand bumper. I'm disgusted with this. I didn't pay high premiums to get s**** parts put onto my vehicle that I keep in pristine condition!!! I didn't know that I will have so much of stress despite having insurance. If I wanted a patched job - there was no need for insurance...
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Shashi S's update03 Sept 2025, 10:35
Reviewer Update
I had a call from a very pleasant manager who said that everything will be sorted out. When I called the Panel beater, they said that Outsurance has not authorized the new door as yet and has authorized a second hand bumper. I'm disgusted with this. I didn't pay high premiums to get s**** parts put onto my vehicle that I keep in pristine condition!!! I didn't know that I will have so much of stress despite having insurance. If I wanted a patched job - there was no need for insurance...
OUTsurance's replyOfficial
08 Sept 2025, 10:38Good day Shashi,
Further to our private response, we can confirm that our Claims Manager, Lynnette, contacted you and assisted with your concerns.
We acknowledge that our advisor did not provide you with the necessary feedback, and we take full responsibility for this oversight. The service shortcomings are being addressed internally, as they fall short of the standards we set for ourselves. This is not the level of service we aim to deliver, and we sincerely apologise.
Lynnette confirmed the authorisation and clarified what had been approved, which you expressed satisfaction with. Additionally, the misunderstanding with our service provider has since been resolved.
We regret the inconvenience caused and appreciate your patience and understanding as we work to improve our service.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our Claims Manager, Lynnette, contacted you and assisted with your concerns.
We acknowledge that our advisor did not provide you with the necessary feedback, and we take full responsibility for this oversight. The service shortcomings are being addressed internally, as they fall short of the standards we set for ourselves. This is not the level of service we aim to deliver, and we sincerely apologise.
Lynnette confirmed the authorisation and clarified what had been approved, which you expressed satisfaction with. Additionally, the misunderstanding with our service provider has since been resolved.
We regret the inconvenience caused and appreciate your patience and understanding as we work to improve our service.
Regards,
The OUTsurance Team
OUTsurance's reply08 Sept 2025, 10:38
Official
Good day Shashi,
Further to our private response, we can confirm that our Claims Manager, Lynnette, contacted you and assisted with your concerns.
We acknowledge that our advisor did not provide you with the necessary feedback, and we take full responsibility for this oversight. The service shortcomings are being addressed internally, as they fall short of the standards we set for ourselves. This is not the level of service we aim to deliver, and we sincerely apologise.
Lynnette confirmed the authorisation and clarified what had been approved, which you expressed satisfaction with. Additionally, the misunderstanding with our service provider has since been resolved.
We regret the inconvenience caused and appreciate your patience and understanding as we work to improve our service.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our Claims Manager, Lynnette, contacted you and assisted with your concerns.
We acknowledge that our advisor did not provide you with the necessary feedback, and we take full responsibility for this oversight. The service shortcomings are being addressed internally, as they fall short of the standards we set for ourselves. This is not the level of service we aim to deliver, and we sincerely apologise.
Lynnette confirmed the authorisation and clarified what had been approved, which you expressed satisfaction with. Additionally, the misunderstanding with our service provider has since been resolved.
We regret the inconvenience caused and appreciate your patience and understanding as we work to improve our service.
Regards,
The OUTsurance Team