Lack of care

It's madness that one has to end up having to write bad reviews to get help from outsurance, my accident happened on December 22 until today nothing has been done about it, I have been going back and forth with Nosipho maphanga and Camini Harichunder, with no tangible assistant, they only respond to emails once a week, the last straw was when I was told to do a follow up on the 8th Feb, in the morning I intentionally left it until midday to give them time to finalize everything, when I did send a follow up as requested I got no response, I sent another email around 16:30, again with no response, throughout the whole ordeal I never get any updates, always told I am the one that needs to do follow ups, which is mental, glad all this happened and opens my eyes about this insurance company, by the way things are going might end up cancelling even the household insurance we have with them