ME
Maretha E
1 reviews | Active since Jan 2021
31 Jan 2023, 17:36
KNAVISH FURTIVE RIP OF, OF CLIENTS
If U have your insurance with outsurance check your dt order Without ANY NOTIFICATION my dt order was raise by 35% MORE THAN THE usual amount OF DT ORDER deducted, in November&December Their knavish way of ripping of pensioners&very possibly the public(They brag with a bonus that will be paid to you for no claims BUT they ALREADY IT collected from YOU, praying you will not notice)
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Replies (2)
OUTsurance's replyOfficial
03 Feb 2023, 15:45Good afternoon Maretha,
Further to our private reply, after receiving your complaint, our client care manager Yanda has been unsucessful in his attempts to contact you.
He has subsequently sent you sms's and an email.
Please provide him with a time and date convenient for you and he will call you then.
Regards,
OUTsurance
Further to our private reply, after receiving your complaint, our client care manager Yanda has been unsucessful in his attempts to contact you.
He has subsequently sent you sms's and an email.
Please provide him with a time and date convenient for you and he will call you then.
Regards,
OUTsurance
OUTsurance's reply03 Feb 2023, 15:45
Official
Good afternoon Maretha,
Further to our private reply, after receiving your complaint, our client care manager Yanda has been unsucessful in his attempts to contact you.
He has subsequently sent you sms's and an email.
Please provide him with a time and date convenient for you and he will call you then.
Regards,
OUTsurance
Further to our private reply, after receiving your complaint, our client care manager Yanda has been unsucessful in his attempts to contact you.
He has subsequently sent you sms's and an email.
Please provide him with a time and date convenient for you and he will call you then.
Regards,
OUTsurance
OUTsurance's replyOfficial
13 Feb 2023, 07:08Hello Maretha
Following our response to you, we are aware of the fact you lodged another complaint about the rerate increase.
Our client care manager, Nasar was in contact with after having audited our client care advisor's discussion with you.
The rerate increase was a result of previous claims submitted during the past year. The rerate notification was emailed to you in September last year.
You are sadly not satisfied with our discussions and requested no further phone calls from us. Nasar is in email discussion with you.
Regards
OUTsurance
Following our response to you, we are aware of the fact you lodged another complaint about the rerate increase.
Our client care manager, Nasar was in contact with after having audited our client care advisor's discussion with you.
The rerate increase was a result of previous claims submitted during the past year. The rerate notification was emailed to you in September last year.
You are sadly not satisfied with our discussions and requested no further phone calls from us. Nasar is in email discussion with you.
Regards
OUTsurance
OUTsurance's reply13 Feb 2023, 07:08
Official
Hello Maretha
Following our response to you, we are aware of the fact you lodged another complaint about the rerate increase.
Our client care manager, Nasar was in contact with after having audited our client care advisor's discussion with you.
The rerate increase was a result of previous claims submitted during the past year. The rerate notification was emailed to you in September last year.
You are sadly not satisfied with our discussions and requested no further phone calls from us. Nasar is in email discussion with you.
Regards
OUTsurance
Following our response to you, we are aware of the fact you lodged another complaint about the rerate increase.
Our client care manager, Nasar was in contact with after having audited our client care advisor's discussion with you.
The rerate increase was a result of previous claims submitted during the past year. The rerate notification was emailed to you in September last year.
You are sadly not satisfied with our discussions and requested no further phone calls from us. Nasar is in email discussion with you.
Regards
OUTsurance