MM
Melvin M
1 reviews | Active since May 2009
19 Nov 2019, 10:18
keep on debiting my bank account
although i have cancelled my policy with them they keep on taking money from my bank account which results in me having to do a reversal and its costing me money. My bank is charging me for outsurances mistakes so who is liable for my bankcosts me or outsurance.
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OUTsurance's replyOfficial
26 Nov 2019, 09:43Good day Melvin,
Thank you for bringing this to our attention. Nerisha our client services manager has been unsuccessful in her attempts to contact you, she has subsequently sent you an email notifying you of her attempts.
Please respond to her email with a date and time that is most convenient for you. We can confirm your policy is cancelled and there won't be any further debits from your account.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this to our attention. Nerisha our client services manager has been unsuccessful in her attempts to contact you, she has subsequently sent you an email notifying you of her attempts.
Please respond to her email with a date and time that is most convenient for you. We can confirm your policy is cancelled and there won't be any further debits from your account.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply26 Nov 2019, 09:43
Official
Good day Melvin,
Thank you for bringing this to our attention. Nerisha our client services manager has been unsuccessful in her attempts to contact you, she has subsequently sent you an email notifying you of her attempts.
Please respond to her email with a date and time that is most convenient for you. We can confirm your policy is cancelled and there won't be any further debits from your account.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this to our attention. Nerisha our client services manager has been unsuccessful in her attempts to contact you, she has subsequently sent you an email notifying you of her attempts.
Please respond to her email with a date and time that is most convenient for you. We can confirm your policy is cancelled and there won't be any further debits from your account.
We do apologise for the inconvenience caused.
Regards,
OUTsurance