CE
Cindy E
1 reviews | Active since Jun 2017
03 Mar 2023, 13:44
*** outsurance
Over and over again, they just ***** my money.. They just change my debit order date with out my permission or authorisation and now i must deal with the **** in-between but its mos nice to let other suffer, so go on and a little more everytime
I will not recommend this **** service for anyone and i will find a new insurer
Helpful (0)
Replies (2)0
Replies (2)CE
Cindy E's updateReviewer Update
04 Mar 2023, 13:42No this is not acceptable as this is now not the first time this happens, and now this morning i was charged another R380 because there were not enough funds and Outsurance took money on the wrong date, now who is going to pay that R380???? And ja if tou want the statement i will send it no problem but i want this resolved within 24hrs
CE
Cindy E's update04 Mar 2023, 13:42
Reviewer Update
No this is not acceptable as this is now not the first time this happens, and now this morning i was charged another R380 because there were not enough funds and Outsurance took money on the wrong date, now who is going to pay that R380???? And ja if tou want the statement i will send it no problem but i want this resolved within 24hrs
OUTsurance's replyOfficial
16 Mar 2023, 13:53Good day Cindy,
After responding privately to your review, we escalated the matter for urgent attention.
Ziki our digital technician contacted you to get the matter resolved. Ziki discussed in detail what had transpired and she also discussed the refund with you. We can confirm that your refund has been processed.
You have our apologies for the inconvenience caused.
Regards,
OUTsurance
After responding privately to your review, we escalated the matter for urgent attention.
Ziki our digital technician contacted you to get the matter resolved. Ziki discussed in detail what had transpired and she also discussed the refund with you. We can confirm that your refund has been processed.
You have our apologies for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply16 Mar 2023, 13:53
Official
Good day Cindy,
After responding privately to your review, we escalated the matter for urgent attention.
Ziki our digital technician contacted you to get the matter resolved. Ziki discussed in detail what had transpired and she also discussed the refund with you. We can confirm that your refund has been processed.
You have our apologies for the inconvenience caused.
Regards,
OUTsurance
After responding privately to your review, we escalated the matter for urgent attention.
Ziki our digital technician contacted you to get the matter resolved. Ziki discussed in detail what had transpired and she also discussed the refund with you. We can confirm that your refund has been processed.
You have our apologies for the inconvenience caused.
Regards,
OUTsurance