Just try to leave

<p>First off I have never written a hellopeter before and i don't like conflict.</p> <p>I had recently decided to end my vehicle outsurance(moving to another provider).</p> <p> </p> <p>So one would think it would be an easy process, since outsurance has good customer service.</p> <p>But every time I called in the consultant do everything to not cancel the policy. They make me feel like I’m breaking up with them and a bad guy.</p> <p> </p> <p>They adjusted my policy twice to keep me and for me to think about it but I still want to cancel the policy.</p> <p>I call a third time and the consultant spoke almost down to me for wanting to cancel, I had to put the phone down before I came rude. I can’t handle conflict and I don’t want to be mean.</p> <p> </p> <p>I can sense the consultants are all ranked/scored based on customer retention and minimise lose. It’s a good thing for a company.</p> <p>But I just want to speak to someone to cancel the policy and not someone looking to make a sale or adjustment.</p> <p> </p>