Just so AWFUL!!!

So many companies now providing similar products and services. What often sets them apart is how they treat their customers and especially how they deal with issues that may arise. I am a firm believer in "voting with your feet", do business with those companies who provide a great service, and kick those into touch that don't!.

There's way too much competition about now, to have to put up with poor service from any company !!

For some time now dealing with the claims department. I have spoken to 4 different advisors, this is due to not receiving feedback on their end. I constantly have to call them, they apologize and make promises but nothing. Today was the last straw - I called and was promised a call back in 15 minutes. Nothing! called again was put on hold for a manager - call dropped - no callback. 3rd call was fortunately the agent who dealt with our claim. CINDY. she had the audacity to tell me we did not send the photos she requested. I told her we did and then confirmed that we did. She clearly missed it which means it was not submitted. I asked for her manager, Ronald who could not care as all he gave me were generic answers! I requested compensation for this ******* service - And I specifically asked Ronald when I will receive feedback. He said before COB. Well, guess what? NOTHING