MM
Maryke M
1 reviews | Active since Apr 2016
22 Mar 2023, 16:21
Just drama to get a rental Vehicle book
I send a Email that they must book a rental vehicle for me. Please note I make a mistake on the date. I wrote 28 Feb 2023, Not March 2023 The lady that phone me said I must just phone or send a email again on Friday so That they can book a Vehicle for me. SO PLEASE OUTSUARANCE CAN YOU PLEASE BOOK A VEHICLE FOR ME FOR 28 March 2023 Early at 8:00 So that I can get to work!!!!!! Claim nr ***.
1. Must we Hallo Peter everything before we get Service???????? 2. How many time must we send a email to confirm. I AM GOING TO NEED A RENTAL FROM 28 March 2023. : Early 8 'O clock' So can Outsurance Please let me know where in Centurion Must I pick UP A VEHICLE?????????????????
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Replies (3)0
Replies (3)MM
Maryke M's updateReviewer Update
23 Mar 2023, 14:10I truly have, had enough with Outsurance. Every thing must be a Fight.
1. they will need to book the rental 48 Hours in advance. Second they will let me know where to collected the vehicle. So Now I must pay R1700 ( for the rental that is refundable). So that makes my excess on my claim R6830.
2. If they knew the vehicle was not book yet why are your staff sorry!!!!!
3. Yesterday my husband said they must phone him. No one of the staff. Called him all called me!!!
4. Please don't phone me to tell me how sorry you are.!!!!! I heard that more than enough. SORRY"S FOR A LIVE TIME There is a reason why OUTSURANCE IS RATING 3.39 OUT OF 10.
By Close of Business tomorrow I would like to know where I must to Collect the rental Vehicle. ON THE 28 MARCH 2023 AT 8!!!!!!!!!!!!
1. they will need to book the rental 48 Hours in advance. Second they will let me know where to collected the vehicle. So Now I must pay R1700 ( for the rental that is refundable). So that makes my excess on my claim R6830.
2. If they knew the vehicle was not book yet why are your staff sorry!!!!!
3. Yesterday my husband said they must phone him. No one of the staff. Called him all called me!!!
4. Please don't phone me to tell me how sorry you are.!!!!! I heard that more than enough. SORRY"S FOR A LIVE TIME There is a reason why OUTSURANCE IS RATING 3.39 OUT OF 10.
By Close of Business tomorrow I would like to know where I must to Collect the rental Vehicle. ON THE 28 MARCH 2023 AT 8!!!!!!!!!!!!
MM
Maryke M's update23 Mar 2023, 14:10
Reviewer Update
I truly have, had enough with Outsurance. Every thing must be a Fight.
1. they will need to book the rental 48 Hours in advance. Second they will let me know where to collected the vehicle. So Now I must pay R1700 ( for the rental that is refundable). So that makes my excess on my claim R6830.
2. If they knew the vehicle was not book yet why are your staff sorry!!!!!
3. Yesterday my husband said they must phone him. No one of the staff. Called him all called me!!!
4. Please don't phone me to tell me how sorry you are.!!!!! I heard that more than enough. SORRY"S FOR A LIVE TIME There is a reason why OUTSURANCE IS RATING 3.39 OUT OF 10.
By Close of Business tomorrow I would like to know where I must to Collect the rental Vehicle. ON THE 28 MARCH 2023 AT 8!!!!!!!!!!!!
1. they will need to book the rental 48 Hours in advance. Second they will let me know where to collected the vehicle. So Now I must pay R1700 ( for the rental that is refundable). So that makes my excess on my claim R6830.
2. If they knew the vehicle was not book yet why are your staff sorry!!!!!
3. Yesterday my husband said they must phone him. No one of the staff. Called him all called me!!!
4. Please don't phone me to tell me how sorry you are.!!!!! I heard that more than enough. SORRY"S FOR A LIVE TIME There is a reason why OUTSURANCE IS RATING 3.39 OUT OF 10.
By Close of Business tomorrow I would like to know where I must to Collect the rental Vehicle. ON THE 28 MARCH 2023 AT 8!!!!!!!!!!!!
OUTsurance's replyOfficial
24 Mar 2023, 07:10Hello Maryke
We are sorry about the frustration you have been experiencing after having submitted your claim.
After our claims manager's call to you, we sent you an email stipulating the Ts & Cs pertaining to the rental vehicle agreement with the rental company.
Please know we want to assist you.
Regards
The OUTsurance Team
We are sorry about the frustration you have been experiencing after having submitted your claim.
After our claims manager's call to you, we sent you an email stipulating the Ts & Cs pertaining to the rental vehicle agreement with the rental company.
Please know we want to assist you.
Regards
The OUTsurance Team
OUTsurance's reply24 Mar 2023, 07:10
Official
Hello Maryke
We are sorry about the frustration you have been experiencing after having submitted your claim.
After our claims manager's call to you, we sent you an email stipulating the Ts & Cs pertaining to the rental vehicle agreement with the rental company.
Please know we want to assist you.
Regards
The OUTsurance Team
We are sorry about the frustration you have been experiencing after having submitted your claim.
After our claims manager's call to you, we sent you an email stipulating the Ts & Cs pertaining to the rental vehicle agreement with the rental company.
Please know we want to assist you.
Regards
The OUTsurance Team
MM
Maryke M's updateReviewer Update
24 Mar 2023, 08:50Hi All.
I did send a email back. Rental vehicle must be book for 28 March 2023. 8 O Clock!!!!! Need to meet me at the panel beater. Payment of R2000 will be cash. Can you please confirm that the booking is made? Can you Please phone my husband!!!!!!!! to confirm the booking!!!!!! Or Send A email!!!!!
I did send a email back. Rental vehicle must be book for 28 March 2023. 8 O Clock!!!!! Need to meet me at the panel beater. Payment of R2000 will be cash. Can you please confirm that the booking is made? Can you Please phone my husband!!!!!!!! to confirm the booking!!!!!! Or Send A email!!!!!
MM
Maryke M's update24 Mar 2023, 08:50
Reviewer Update
Hi All.
I did send a email back. Rental vehicle must be book for 28 March 2023. 8 O Clock!!!!! Need to meet me at the panel beater. Payment of R2000 will be cash. Can you please confirm that the booking is made? Can you Please phone my husband!!!!!!!! to confirm the booking!!!!!! Or Send A email!!!!!
I did send a email back. Rental vehicle must be book for 28 March 2023. 8 O Clock!!!!! Need to meet me at the panel beater. Payment of R2000 will be cash. Can you please confirm that the booking is made? Can you Please phone my husband!!!!!!!! to confirm the booking!!!!!! Or Send A email!!!!!