Just do what I ask, why is none of your concern.

I want to remove a vehicle from my policy. Trying to do this online is not possible because of the worse platform I've used in a long time. So I request a callback. On this request, I state everything - what needs to be done and with what it needs to be done. I get a call and the first words is 'how can I help you?'. I go through the painful security check and spell out what I need to be done. The agent now wants to know why before doing what I asked him. IT HAS NOTHING TO DO WITH YOU!!!! Just do what I ask. He continued insisting until I got rude and put the phone down. The result - I am now cancelling the WHOLE policy which cost me R5k / month.