Just disappointed overall
Consultants could not explain some of the services and cover I required. They (eventually the manager) were quick to criticise me and get personal... that should never happen (god complexes have no place in the services industry). I have been with Outsurance for 18 years and I eventually just started laughing because I was at a loss for words at how bad the service was. I got disconnected from the call and when I phoned back the first consultant made changes to my policy I never asked her to continue with it. It is very dangerous because this can void a claim down the road. They will probably never take responsibility or apologise... we don't do that in 2024 anymore.
I am reworking my finances to "self insure". I cannot be bothered to give my money to weak South African companies who have become greedy and normalised terrible customer service.
South Africa has truly become dysfunctional in so many ways... that when you do meet decent people, you are almost surprised they still exist.
The service you describe is absolutely shocking! We are so sorry about the entire experience!
We take huge pride in our service and always have.
Our client care manager will be in contact with you and also provide you with feedback after having audited the relevant calls. Thank you for your feedback.
Regards
The OUTsurance Team
The service you describe is absolutely shocking! We are so sorry about the entire experience!
We take huge pride in our service and always have.
Our client care manager will be in contact with you and also provide you with feedback after having audited the relevant calls. Thank you for your feedback.
Regards
The OUTsurance Team
After having escalated the concerns you raised, our client care manager contacted you with an apology for the very poor service encounters you had. She also discussed the reason for the increase in premium.
The calls have been identified and will be audited. Concerns will be discussed and addressed with the staff members involved and we again thank you for bringing these to our attention.
Regards
The OUTsurance Team
After having escalated the concerns you raised, our client care manager contacted you with an apology for the very poor service encounters you had. She also discussed the reason for the increase in premium.
The calls have been identified and will be audited. Concerns will be discussed and addressed with the staff members involved and we again thank you for bringing these to our attention.
Regards
The OUTsurance Team