Item: OUTsurance
Rating: 5
Author: Mulalo G

OUTsurance's replyOfficial

06 Oct 2017, 13:01

Good day,

Thank you for notifying us. Jovan our assessing manager contacted you to explain our validation process. Frans our assessor subsequently contacted you to discuss the merits of the claim and discussed the precise reasons for the rejection.

Thanks, Kelvin

OUTsurance's reply06 Oct 2017, 13:01

Official

Good day,

Thank you for notifying us. Jovan our assessing manager contacted you to explain our validation process. Frans our assessor subsequently contacted you to discuss the merits of the claim and discussed the precise reasons for the rejection.

Thanks, Kelvin

MG

Mulalo G's updateReviewer Update

06 Oct 2017, 13:13

Yes. He did explained how your consultants render their good uns****ful explanatory services and how your consultants do not take time to explain the nature and way your company operates. When I take your insurance it took your consultant 10 minutes to finish everything including detailing information about your policies. When I have to claim and you are on your verge to decline my claim it took the claim facilitator 4 days to explain the policy. How valuable are your consultants? They do things without detailing information. Explaining the contents to the client's understanding. When you are to reject my claim you start explaining things you were supposed to explain before I take the insurance. What value does it put to your business?? I agree you ripped me off as you always do to clients. In this case your moto should just be YOU ALWAYS DON'T GET SOMETHING OUT.

MG

Mulalo G's update06 Oct 2017, 13:13

Reviewer Update

Yes. He did explained how your consultants render their good uns****ful explanatory services and how your consultants do not take time to explain the nature and way your company operates. When I take your insurance it took your consultant 10 minutes to finish everything including detailing information about your policies. When I have to claim and you are on your verge to decline my claim it took the claim facilitator 4 days to explain the policy. How valuable are your consultants? They do things without detailing information. Explaining the contents to the client's understanding. When you are to reject my claim you start explaining things you were supposed to explain before I take the insurance. What value does it put to your business?? I agree you ripped me off as you always do to clients. In this case your moto should just be YOU ALWAYS DON'T GET SOMETHING OUT.

OUTsurance's replyOfficial

06 Oct 2017, 14:10

Good day,

We ask a set of underwriting questions at sales stage to determine your risk profile and premium. One of the questions is relating to previous claims which unfortunately were not all disclosed. Details of which have been discussed with you.

Thanks, Kelvin

OUTsurance's reply06 Oct 2017, 14:10

Official

Good day,

We ask a set of underwriting questions at sales stage to determine your risk profile and premium. One of the questions is relating to previous claims which unfortunately were not all disclosed. Details of which have been discussed with you.

Thanks, Kelvin

Just bad service