1 reviews | Active since Apr 2018
Just another company where everything goes smoothly UNTIL YOU NEED THEM TO DO SOMETHING
<p>Outsurance lightning strike claim logged 24 Dec 2016.</p> <p>Now I must admit that the contents part of my claim was handled not fast, but to my satisfaction.</p> <p>Then there is the matter of my building claim under which my garage motor must be replaced. This certainly must be a small matter and a thing that can be replaced easily but today is the 8th of Feb 2017 and after several phone calls to Outsurance and some reasurance from them that the company they use by name of "Hands-On" will take care of the matter urgently, I'm still waiting. </p> <p> </p> <p>If you want to stick with or join Outsurance then good luck to you but you have been warned.</p> <p> </p> <p>PS. Another nice part of the process Outsurance throws in for free (like a feature) is that almost everytime you phone them to follow up, you can't get hold of the person handling your claim and then you get to explain the whole situation again to another person you eventually decide to go with.</p> <p> </p> <p> </p>
Hi Eugene,
Thank you for bringing this matter to our attention. Lerato our client liaison officer has contacted you and resolved the matter. The SP was appointed and claim has been finalized. Yural our claims manager has also been in contact with you and all relevant parties to ensure the matter is resolved and runs smoothly. Sorry for this delay.
Regards, Kelvin
Hi Eugene,
Thank you for bringing this matter to our attention. Lerato our client liaison officer has contacted you and resolved the matter. The SP was appointed and claim has been finalized. Yural our claims manager has also been in contact with you and all relevant parties to ensure the matter is resolved and runs smoothly. Sorry for this delay.
Regards, Kelvin
