Jonathan Brandt

Outsurance

Great company for signing you up and taking payments at the end of the month but when it's time to pay they don't. I have been paying house insurance for 5 years. so R125 000.00 that I have paid. Geyser packed up they sent their guys out to sort it out. Their supplier told me I'm not leaving it on for long enough and my temperature was set too low. I got 1 bath out of a 150l geyser boiling hot and as soon as I start to run the next bath it is ice cold. I tried what they said but it still did the same. 1 hot bath then ice cold. I replaced the geyser with a new one and now it's perfect. A part was rusted off inside that pushed the water up instead of across the geyser. I phoned outsurance and asked them what they were going to do about it. The lady referred it to a manager. I still haven't heard from them I phoned today again and asked what has happened and the lady asked me if I wanted the cancellation department. I also have my car insured with them so I guess I'll be canceling house and car insurance. When a company can take R125 000 with no claims and then when they have to pay an R8000 claim of which I have to pay R4000 excess they must be a pretty terrible insurer