Joke after Joke

<p>The summary of the events so far are that a geyser burst on our premises over the weekend of the 24th of MARCH 2016 (now eight weeks ago).</p> <p>Our ceiling sustained damage, we informed outsurance immediately and a supplier was assigned.</p> <p>The supplier did not contact myself, nor was there any assistance from outsurance regarding this.</p> <p>After 4 days I contacted the supplier again, who informed me that they do not service our area!</p> <p>I contacted outsurance yet again only to be told that they need to allocate another supplier.</p> <p>Supplier number 2 contacted myself and informed me that it would take 3 weeks before they could even come out to assess the damage.</p> <p> </p> <p>Once again I had to contact outsurance to sort out their suppliers. The call assistant was helpful and stated that if I get the quotes and email them they can be approved in that manner instead. I comp**** and got hold of a reputable service provider within 3 days. The supplier found another issue with the roof. The quotes were combined and submitted to outsurance (5 April). Again no response was received so I had to once again contact outsurance, this time I was informed the claim was approved but only for the ceiling and that the roof damage was a separate concern (which was initially declined due to a “lack of maintenance”). Based on this conversation the ceiling claim was declined to combine the two quotes into one claim and an assessor was assigned. The assessor came out and then informed me that the claims need to be separated again, he took pictures again as my previous ones somehow did not reach him.</p> <p> </p> <p>Then 18 APRIL, I was contacted to be told that we now require yet another assessor/ service provider to confirm what the original quote and/or outsurance assessor report has already?!</p> <p> </p> <p>The ceiling quote was then accepted without issue and paid out but the roof was still a concern.</p> <p> </p> <p>Again i had to contact them only to be told that the same vendor that was accepted for the ceiling is overpriced and their quote of R22k was unacceptable. My reputable company was declined and their builder (some group I have never heard of) would now do the work for R7k. when asked why there was such a difference in price i was bounced pillar to post, sent system generated SMSs (stating only that their provider was appointed) with no direction or resolution.</p> <p> </p> <p>Their contractor has sent me a quote however same has work on it that is most definetly not for my house so i am not sure if they even quoted on the right client, regardless i was informed that its an issue I must take up with Outsurance directly?!</p> <p> </p> <p>Since then I have had to contact them constantly, as no less than 6 seperate agents have stated that they will call me back, I have complained online no less than three times and still absoultely nothing! Rainy season has started and I am still getting nothing but system SMSs stating that some contractor was appointed!</p> <p> </p> <p>We have never claimed on the policy since its inception date and have found the situation being frustrating, inconvenient, traumatic and overall appauling!</p> <p> </p> <p> </p> <p> </p> <p>The most disappointing outcome thus far is that we want to move all of our insurable cover to one service provider i.e. house, car, contents, life etc but under the current circumstances it would appear that we should rather be considering other service providers.</p> <p> </p> <p>claim numbers are *** and ***</p> <p> </p>