LR
L R
1 reviews | Active since Jul 2019
25 Feb 2021, 13:30
Jason-Referral ****
I've recently placed a referral using the outsurance App and it showed I would receive a R1000 discount upon a successful referral. The following day I was contacted by Jason who advised me that he will contact my referral and will link it to my account and promised I will receive the referral discount. My referral was successful and I thereafter received an sms stating only R400 will be discounted to me. Jason had **** to me to gather personal details of my referral. I will no longer be making any referrals due to this incident and would like Jason to advise why such dishonesty was actioned.
Helpful (0)
Replies (2)0
Replies (2)LR
L R's updateReviewer Update
26 Feb 2021, 10:17Issue has been resolved by Jason's Manager. Hoping my next referral goes through the proper channels.
LR
L R's update26 Feb 2021, 10:17
Reviewer Update
Issue has been resolved by Jason's Manager. Hoping my next referral goes through the proper channels.
OUTsurance's replyOfficial
26 Feb 2021, 14:33Good afternoon Mr Reddy
Thank you for your feedback and for brining this matter to our attention.
Following receipt of your complaint, we immediately escalated the matter to our sales manager who has looked into the matter. Our actuarial team has rectified the referral discount and we are pleased we could resolve the matter to your satisfaction.
Thank you for allowing us the opportunity to resolve the matter. We apologise for any inconvenience caused.
Regards
OUTsurance
Thank you for your feedback and for brining this matter to our attention.
Following receipt of your complaint, we immediately escalated the matter to our sales manager who has looked into the matter. Our actuarial team has rectified the referral discount and we are pleased we could resolve the matter to your satisfaction.
Thank you for allowing us the opportunity to resolve the matter. We apologise for any inconvenience caused.
Regards
OUTsurance
OUTsurance's reply26 Feb 2021, 14:33
Official
Good afternoon Mr Reddy
Thank you for your feedback and for brining this matter to our attention.
Following receipt of your complaint, we immediately escalated the matter to our sales manager who has looked into the matter. Our actuarial team has rectified the referral discount and we are pleased we could resolve the matter to your satisfaction.
Thank you for allowing us the opportunity to resolve the matter. We apologise for any inconvenience caused.
Regards
OUTsurance
Thank you for your feedback and for brining this matter to our attention.
Following receipt of your complaint, we immediately escalated the matter to our sales manager who has looked into the matter. Our actuarial team has rectified the referral discount and we are pleased we could resolve the matter to your satisfaction.
Thank you for allowing us the opportunity to resolve the matter. We apologise for any inconvenience caused.
Regards
OUTsurance